At Jones Learning Academy, we are committed to providing high-quality educational experiences. If you are not satisfied with your purchase, please review our refund and cancellation policies below.
Jones Learning Academy Refund & Cancellation Policy
- Cancellations & Rescheduling:
- 24-Hour Notice: To receive a session credit, you must cancel or reschedule at least 24 hours before the scheduled start time.
- Late Cancellations: Cancellations made with less than 24 hours' notice are non-refundable, as our tutors have reserved that time specifically for your child.
- No-Shows: If a student does not join the scheduled session within the first 15 minutes, it will be considered a "no-show" and the full session fee will be charged.
- Tutor Cancellations: If a tutor must cancel a session for any reason, a full refund for that session will be issued or a makeup session will be scheduled at your convenience.